West Middlesex Children's Services

COMMON QUESTIONS

Where do I go?

Your appointment letter will have all the details of where you should go. If you have an appointment, please book in at the desk in the ground floor atrium as you come into the main hospital building entrance. Children's Outpatients, Sunshine Day Unit and Starlight Ward are all on the third floor of the East Wing.

The Special Care Baby Unit is in the Maternity Unit, a separate building on the left by the hospital entrance - please go to reception in this building.

Is there good car parking?

The hospital has a large car park with plenty of space. If your child is admitted for more than three days, you may be entitled to concessionary parking - please ask the nursing staff for details.

What should I bring?

See the leaflet sent with your appointment letter or Patient Information

Do I need to bring food in for my baby or child?

We provide all standard formula feeds but not follow-on milk. We can provide puréed baby food from the catering trolley, but parents can bring in cans or jars of baby food if they wish. If a child arrives out of hours, we can order a snack box.

Do you provide nappies?

No, we don't provide nappies.

Can parents sleep with their child?

Yes, we have fold-out beds that can be placed next to your child's bed. Bed linen is provided.

Can I watch TV?

Yes there are TVs in the unit.

Can I bring toys, games or electronic devices?

We have a fully stocked playroom with excellent play facilities and toys that can be brought to the bedside. You can bring your own toys or electronic devices in to hospital if you wish, but the hospital cannot accept responsibility if they are lost damaged or stolen.

Can I use my mobile phone?

Yes, but we ask that they be switched off or to 'silent' at 8pm so as not to disturb others when they sleep.

Can I use a laptop computer?

Yes. There is no WiFi on the unit, but WiFi is available in the canteen.